Frequently Asked Questions

Orders

How long will I have to wait for my order to arrive?

Why can I no longer purchase New Primal and Noble Made products together?

Why is my promo code not working?

I need to modify/edit/cancel my subscription. How do I do that?

Free shipping isn't applying on my order.

Can't find a product on our website?

I live outside the United States. Can I have New Primal products shipped to me?

What is your return policy?

Product & Ingredient Information

Where can I find nutrition and ingredient information for my product?

Do any of your products contain dairy?

Allergen & Manufacturing Practices

Be a Part of the New Primal Community/Team

Want New Primal to be part of your event?

Want to join our Team?

Contact Us

Product or Shipment Issue? Let us know!

Still have an unanswered question?